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You can also find up-to-date system requirements on the app pages for Word, Excel, PowerPoint, or OneNote in the Apple Store or Google Play. Make sure your device meets the system requirements. See Where to sign in to Microsoft 365 for the correct sign in location for your particular subscription. Use a browser to verify that you are signing in with the username and password that's associated with your Microsoft 365 subscription. Verify your user name and password is working

When signing to Word, Excel, PowerPoint, or OneNote, use the Microsoft Account associated with your Microsoft 365 subscription with or the work or school account you use with Microsoft 365 for business. Make sure you're using the correct Microsoft account, or Microsoft 365 work or school account

Try one of these solutions to help with your issue. You can find help for a particular app from within the app, or select one of the links below to learn about deleting, sharing, saving, and syncing files, and using the app if you're offline.